Why Can't I print in Color?

Q. Why does my printer not print color after taking the update?

A. We recently replaced the printing option, Print text in black and white with Print page in black and white. If you would like to print in color, please follow these steps:
   1) Choose the Option key
   2) Choose Print
   3) Choose Printing Options
   4) Un-check the box next to Print page in
       black and white

Why is "Page too big"?

Q. Why does the message, "this page is too big to be shown completely" appear when I try to connect to a website?

A. This is caused by your cache (memory) filling up and not allowing new pages to be loaded correctly. To empty your cache and temporarily resolve the problem, you need to turn off two features: Background Music and Messenger. To do so, follow these steps:

To turn off Background Music:

Go to the Web Home page
   • Choose Settings
   • Choose Music
   • Remove the check in the box
      next to Background Music
   • Choose Done

To turn off Messenger:

Go to the Web Home page
   • Choose the Messenger icon
   • Choose Turn MSN Messenger off
   • (Remember that you can always
     turn Background Music and Messenger
     back on at any time.)

If that doesn't work, try turning your unit off and then on. Before you do so, note the address of your current web page so that you can return to it easily.

Is my access number toll free?

Q. How do I find out if I have local access?
A. Call 1-800-469-3288
       or visit www.msntv.com.


Q. What long-distance charges will I have to pay?

A.  In most cases, connecting to the
       MSN TV service is a local call. In
       some areas, long distance telephone
       toll charges may apply. To check if
       you have local access,
       call 1-800-469-3288.